As you may be aware, the surgery carried out a survey in 2009 to get feedback on the services and care we provide. We are very grateful for this feedback and will look at our services and ways to improve where needed.
Key areas of feedback highlighted were:
- The reception team are very busy and sometimes unhelpful - we are organising a patient group to continue to get feedback on the service the surgery provides. In addition, we are employing a new receptionist, who will start in January 2010, and planning some staff training.
- Our opening hours are restrictive and it is sometimes hard to access the surgery or get an appointment - We have added 4.5 hours of open surgery time - please see the posters highlighting when.
- It would be helpful if there was a service where blood can be taken in the surgery rather than traveling to the hospital - we are aiming to employ a member of stafff who could be trained to take blood.
- Some patients are unsure how to contact Out of Hours - this service is available whenever the surgery is shut, so a doctor is contactable 24 hours a day. The number is given out when you call the normal surgery number.