Welcome to the sterndale Surgery Notice Board
Please remember to visit here on a regular basis, so you can hear about the latest changes that are taking place at your practice.
Patient Participation Group (PPG)
Are you insterested in having a say in how Sterndale Surgery Developes?
We are setting up a Patient Participation Group (PPG) to provide a link between the surgery and its patients. We hope this will enable the practice to better understand it's patients and provide better healthcare through communication and access to surgery facilities. The group will input into the way the practice runs and the services it provides.
If you are interested in being involved, please contact Laura McKersie, Assistant Practice Manager.
Online Prescription Requests activated!!
From 2nd August 2010, you will be able to request your repeat medication online, from this website. Please go to the 'prescription' section, where you will be able to complete the form. Please note:
> Only medication on repeat - printed on the repeat slip with your prescription - will be processed.
> Please allow 48 hours before collecting
> If you request any other medication other than that on repeat, it may take up to a week to process. Please call the surgery on 020 7602 3797, after 4.30pm, to check it is ready.
Text Messaging
We have for some time now trialling a text messaging service, via which we can text patients certain information. In order to ensure that this service is effective we kindly request patients ensure we have their correct and up to date mobile numbers.
Patient Satisfaction Survey
As you may be aware, the surgery carried out a survey in 2009 to get feedback on the services and care we provide. We are very grateful for this feedback and will look at our services and ways to improve where needed.
Key areas of feedback highlighted were:
- The reception team are very busy and sometimes unhelpful - we are organising a patient group to continue to get feedback on the service the surgery provides. In addition, we are employing a new receptionist, who will start in January 2010, and planning some staff training.
- Our opening hours are restrictive and it is sometimes hard to access the surgery or get an appointment - We have added 4.5 hours of open surgery time - please see the posters highlighting when.
- It would be helpful if there was a service where blood can be taken in the surgery rather than traveling to the hospital - we are aiming to employ a member of stafff who could be trained to take blood.
- Some patients are unsure how to contact Out of Hours - this service is available whenever the surgery is shut, so a doctor is contactable 24 hours a day. The number is given out when you call the normal surgery number.
Patient Feedback – click here to complete our patient survey
https://www.oc-meridian.com/hfpct/content/GPpatient/default.asp?GP=Sterndale Surgery
Remember to visit this page again soon! - Thanks from all the staff at Sterndale Surgery
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